Salesforce Certified AI Specialist

Exam Code: AI Specialist

The Salesforce Certified AI Specialist exam, now officially titled the Salesforce Certified Agentforce Specialist, is designed to validate your expertise in implementing generative AI solutions within the Salesforce ecosystem. This certification emphasizes configuring and managing Agentforce tools, including Prompt Builder and Model Builder, to enhance business processes.

Exam Overview

• Format: 60 multiple-choice/multiple-select questions
• Duration: 105 minutes
• Passing Score: 73%
• Delivery: Online proctored or at a testing center
• Prerequisites: None required; however, familiarity with Salesforce fundamentals is beneficial

Ideal Candidates

This certification is intended for professionals responsible for managing Agentforce within their organizations. Ideal candidates should be adept at configuring Agentforce tools to meet specific business needs and possess an understanding of data quality and ethical AI practices. While deep technical knowledge isn't mandatory, hands-on experience is crucial for success.

Exam Content Outline

The exam covers the following key areas:?

1. Prompt Engineering (30%)
• Utilizing Prompt Builder effectively
• Managing prompt templates and grounding techniques
• Creating and activating prompt templates’
2. Agentforce Concepts (30%)
• Understanding agent functionality and the reasoning engine
• Managing standard and custom agent actions
• Monitoring agent adoption and ensuring user security?’
3. Agentforce and Data Cloud (20%)
• Leveraging the Agentforce Data Library to enhance response accuracy
• Understanding how Data Cloud retrieves ground responses?.
4. Agentforce and Service Cloud (10%)
• Integrating Agentforce with Service Cloud functionalities?.
5. Agentforce and Sales Cloud (10%)
• Integrating Agentforce with Sales Cloud functionalities.

Preparation Resources

• Trailhead Modules: Engage with Salesforce's free online learning platform to explore relevant modules and hands-on challenges.
• Cert Prep: Agentforce Specialist: A structured learning path designed to guide you through the exam topics.
• Agentblazer Program: Earn recognition for your AI and Agentforce knowledge through this new Salesforce initiative.

Tips for Success

• Hands-On Practice: Gain practical experience by experimenting with Agentforce tools in a Developer Org or Trailhead Playground.
• Understand Exam Structure: Familiarize yourself with the multiple-choice format and practice identifying the best answers based on standard Salesforce features.
• Continuous Review: Regularly revisit challenging topics and stay updated with any changes to the exam content. ?