Salesforce Certified Field Service Consultant (WI23) (Field-Service-Consultant)

Exam Code: Field-Service-Consultant

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Topic Areas:

Task

Managing Resources

Exam Weight 16%?

Module

???????? Field Service Basics

???????? Install the Field Service Managed Package

???????? Set Up Field Service

???????? Assign Field Service Permissions

???????? Create Service Resources for Field Service

???????? Set Up Crew Management

???????? Guidelines for Creating Skills for Field Service

???????? Guidelines for Creating Service Territories for Field Service

???????? Guidelines for Creating Operating Hours for Field Service

???????? Get Started with Time Sheets

Task

Managing Work Orders

Exam Weight 23%

Module

???????? Field Service Center Customization

???????? Guidelines for Creating Work Orders for Field Service

???????? Add Service Resource Preferences to Accounts or Work Orders for Field Service

???????? Track Required Inventory

???????? Let Users Create Work Order Line Items from the Field Service Mobile App

???????? Set Up Milestones

???????? Service Appointment Fields for Field Service

???????? Guidelines for Creating Service Appointments for Field Service

???????? Manage Service Appointments

???????? Customize the Service Appointment Life Cycle

Task

Managing Scheduling and Optimization

Exam Weight 28%

Module

???????? Field Service Scheduling

???????? Create and Manage Scheduling Policies

???????? Create Scheduling Dependencies Between Service Appointments

???????? Considerations for Multiday Scheduling

???????? What?s Schedule Optimization?

???????? Set Up Routing for Travel Time Calculations

???????? Set Up and Run Optimization Jobs

???????? Dispatch Service Appointments

Module

???????? Field Service Dispatcher Console for Dispatchers

Task

Configuring Mobility

Exam Weight 10%

???????? Field Service Mobile

???????? Field Service Mobile App

???????? Field Service Mobile App Considerations

???????? Capture Customer Signatures on Service Reports with a Flow

Task

Managing Inventory

Exam Weight 8%

???????? Products and Price Books

???????? Set Up Your Field Service Inventory

???????? Manage Your Field Service Inventory?

Task

Managing Assets

Exam Weight 5%?

???????? Set Up and Manage Assets

???????? Set Up Asset Availability and Reliability Reporting

Task

Configuring Maintenance Plans

Exam Weight 5%?

Module

???????? Field Service Preventive Maintenance

???????? Guidelines for Generating Work Orders from a Maintenance Plan

???????? Guidelines for Working with Maintenance Work Rules

Task

Permissions and Sharing

Exam Weight 5%

???????? Manage Field Service Permissions

???????? Limit Access to Field Service Records

??Pass rate for this exam is 63%, that means you should answer 41 questions correctly out of 65 multiple choice and multiple select questions. Please note we provide you total 132?Questions & Answers with Pictures for your perusal?. The exam question type can vary from multiple choice to sequences and drag and drop options. Also, you will be required to look at a customer case study and answer with advice based on the scenario.

Allocated Time ? 105 mins.

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